Forum Overview :: American McGee's Honda Civic
 
man use Trac (or maybe Jira) by jeep 09/29/2009, 9:01pm PDT
So your boss doesn't like RT. What is the feature requirement that he's not getting from RT/current tool? Because if you can't make RT do that thing in perl maybe it shouldn't be done in a ticketing system.

Best bet is to pick one that you can extend with whatever programming skill you have. Zope is python and is very extensible but I have used, administered and altered the code of that ticket tracking plugin and it is not very good. I like Zope for other stuff (like Plone) but you really are better off making your own Zope/Plone thing to track shit than using the plugin they have.

Trac is also python and frankly it owns. It does exactly what most people want which is: tickets, subversion integration and a light wiki for a simple knowledgebase. It is free and everyone uses it.

Jira is a nice alternative if you prefer something written in Java, it costs some money but you can get a license for a small install for like $200. Jira is made by a company, Atlassian, who also make Confluence (a really nice wiki) and Crowd (a great pluggable SSO piece for Jira/Confluence/whatever custom shit you write). The real license for Jira is like $3000 or something which is kind of shitty but you get the source with it so if you have 50 engineers using it and demanding weird extensions all the time you will appreciate the fact that all of their software is built on this sensible workflow engine that you can just do whatever you want to while applying minimal effort. Also whatever you want to extend it for is probably already a plugin someone else wrote and will sell you for a couple hundred bucks.

/jeep/
...company bought, job 'in transition', no other jobs around, maybe I'll just sleep this winter. or drugs. I miss drugs.
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Wooo Zope by laudablepuss 09/14/2009, 3:39pm PDT NEW
    Zope is bad by Entopy Stew 09/14/2009, 7:54pm PDT NEW
        Trac is my suggestion too. by motherfuckerfoodeater 09/14/2009, 8:01pm PDT NEW
            "Bugzilla. I looked into it already" is what I always planned to say if asked th by Ray of Light 09/14/2009, 9:08pm PDT NEW
                Great advice for 10 years ago NT by Entropy Stew 09/15/2009, 9:35am PDT NEW
                    Re: Great advice for 10 years ago by Ice Cream Jonsey 09/29/2009, 9:13pm PDT NEW
                        Which version? The older one was an even bigger piece of shit. NT by Entropy Stew 09/30/2009, 3:13pm PDT NEW
                            Version 3.0. On a scale of 1 to 10, with 10 being how bad Caltrops is, how bad i by Ice Cream Jonsey 09/30/2009, 4:50pm PDT NEW
                                does the calculation include or disinclude the cables NT by up with pod people 09/30/2009, 6:37pm PDT NEW
                                    I believe in Jhoh and Jsoh Cable by Ice Cream Jonsey 09/30/2009, 6:55pm PDT NEW
                                        *fucking scarecrows in a fucking Mercedes* NT by Creexuls, a monster >:3 10/01/2009, 2:48am PDT NEW
                                You're using the greatly improved modern version by Entropy Stew 09/30/2009, 8:06pm PDT NEW
    "ticket tracking" meaning bug tracking, or incident management? NT by Fullofkittens 09/15/2009, 3:37am PDT NEW
        I'm not a developer. by laudablepuss 09/15/2009, 8:20am PDT NEW
    man use Trac (or maybe Jira) by jeep 09/29/2009, 9:01pm PDT NEW
        Re: man use Trac (or maybe Jira) by laudablepuss 09/30/2009, 4:57pm PDT NEW
 
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