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by laudablepuss 09/15/2009, 8:20am PDT |
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This is helpdesk stuff. But yes, these things are essentially the same. Right now we use the same software the developers use, which is fine. Or, it seems fine to me. But I guess we want better email support -- submitting tickets via email is currently not possible. Note: this WAS possible in RT, which we had and which was ALSO FINE. I'm obviously way easier going about this than my boss. :(
Gonna look at Trac . . . |
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Wooo Zope by laudablepuss 09/14/2009, 3:39pm PDT 
Zope is bad by Entopy Stew 09/14/2009, 7:54pm PDT
Trac is my suggestion too. by motherfuckerfoodeater 09/14/2009, 8:01pm PDT
"Bugzilla. I looked into it already" is what I always planned to say if asked th by Ray of Light 09/14/2009, 9:08pm PDT
Great advice for 10 years ago NT by Entropy Stew 09/15/2009, 9:35am PDT
Re: Great advice for 10 years ago by Ice Cream Jonsey 09/29/2009, 9:13pm PDT
Which version? The older one was an even bigger piece of shit. NT by Entropy Stew 09/30/2009, 3:13pm PDT
Version 3.0. On a scale of 1 to 10, with 10 being how bad Caltrops is, how bad i by Ice Cream Jonsey 09/30/2009, 4:50pm PDT
does the calculation include or disinclude the cables NT by up with pod people 09/30/2009, 6:37pm PDT
I believe in Jhoh and Jsoh Cable by Ice Cream Jonsey 09/30/2009, 6:55pm PDT
*fucking scarecrows in a fucking Mercedes* NT by Creexuls, a monster >:3 10/01/2009, 2:48am PDT
You're using the greatly improved modern version by Entropy Stew 09/30/2009, 8:06pm PDT
"ticket tracking" meaning bug tracking, or incident management? NT by Fullofkittens 09/15/2009, 3:37am PDT
I'm not a developer. by laudablepuss 09/15/2009, 8:20am PDT
man use Trac (or maybe Jira) by jeep 09/29/2009, 9:01pm PDT
Re: man use Trac (or maybe Jira) by laudablepuss 09/30/2009, 4:57pm PDT
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