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by Commander Tansin A. Darcos 04/10/2014, 11:59am PDT |
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After issuing me a terminal, accepting transactions to the tune of about $1500.00 in charges, plus charging me a little over $30 in fees, the underwriting department at Commerce Payment Systems informs me hat they can't accept my merchant account. They had me on 100% reserve so they still have the money charged to the credit cards.
So I say, fine, just backout all the transactions and I'll rebill all the cards through a different method. (Paypal, probably). Well, I'm told I can do that, using the return function on the swipe terminal. Well, when I tried that last night - after I called to check and was told this was set up ok - I'm informed by the machine that it's an invalid terminal and nobody is there, call back after 9 this morning.
So I call them up and a tech support person emails me a CSV of the redacted credit card numbers and redacted expiration dates, and I track down all of them except two, one I ran a bunch of test transactions in the 3 or 4c range just to make sure the system worked; I'll forget those. I also can't track down one for just under $6, I'll eat that if they can't credit it.
So as soon as they backout all the transactions and refund the fees charged to my corporate checking account I'll return their terminal to them. If they had a problem they should not have issued me a terminal until they were ready and able to process transactions.
Paypal may be twice as expensive at 3.5% and 30c as opposed to 1.4% + 10c and a $4.95 monthly fee, but I never had this kind of shit to deal with when I used them.
So I'm telling people to avoid Commerce Payment Systems as an acquirer for merchant credit card services. Avoid them like the plague they are.
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