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by laudablepuss 01/15/2008, 7:10pm PST |
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Get a ticket that a person's phone is making a "nerve grating beeping noise". I ask about it and get a bunch of non answers. Like, "is it a continuous tone?" with a reply of "It's really annoying" - type thing. Sometimes we get feedback, so I figure that's what it is. Well, it turns out, it's not a beeping noise, it's a clicking noise. Who the fuck doesn't know the difference between a beep and a click? Clicking noises mean: gotta change the batteries on the headset. I ask if they did that. They (the manager and the telemarketer) swear they did. I have the idiot manager bring it down, I switch the batteries, and it works. I know it works because I test it on the spot.
Later, the director calls me because OMG it's still not working!!! I tell him I know for a fact that it works. Well he just tested it and he wouldn't call me unless he was SURE it was broken. I go up and see it's plugged into the phone wrong. Neither the director nor the manager had looked at it.
Later still, I investigated a "blurry screenshot issue". (We got rid of one of our PC techs so I'm doing all of this shit now.) The user, her boss, and I make screenshots using various methods. The user made hers by pasting it into the latest version of Photoshop, tidies it up, then put it into Powerpoint. I'm a philistine and used paint first. The boss pasted it right into Powerpoint. Guess what? They all looked the fucking same, and none were blurry. But the boss was SURE we'd discovered the problem: her person needs to do it her way! Photoshop must be fucking it up somehow! Uh . . . what? Oh well, what the hell. An imaginary solution to the imaginary problem. |
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