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Re: followups by Fussbett 12/09/2006, 4:33pm PST
Flavio wrote:

Fussbett wrote:

When sending the client some screenshots of the graphics for a DVD loop we're doing for him, I CC: the boss, to keep him aware of the progress. The client replies:

cool

Seeing that, my boss responds too:

I like em - my only comments;
- maybe make the word SUPPLIERS a bit larger so it stands out as a title
- making the text darker - even black - you can't go wrong with maximum
legibility for a crowd who are also drinkin' & yakin'..
- the ALL CAPS approach to the description is hard for me to read - and
I am MOTIVATED to read it - this needs to be treated like a prose
paragraph or long text deck.

The client thinks it's cool... but couldn't we do more? Why didn't he type "very" cool? Probably because the text was too light. Sure, revising things creates more work but the potential gains are unlimited, right?


What is your usual response to this? How did this instance play out?

Since it's direction in e-mail and the client was not copied on it, my standard practice is to ignore the changes until they're brought up to my face. Sometimes the changes are forgotten. If I'm told to make the changes again, I will issue a non-committal response like "Ok, I'll look into those changes". Then my plan is to make all of the changes that require little effort and time, and leave anything major unchanged. Then I go back to the boss to show the revision and explain that we didn't have time to make all of his changes, but got most of them.

In the specific example above, my boss did indeed bring it up several times, so I was forced to move on it. I made the word SUPPLIERS larger and I changed the font to one that has lowercase letters. I left the text grey and told him that it just looks better this way. He got 2/3, so it was fine.

If the change is from a client (or the boss stupidly CC's the client and the client loves the idea) then I make the revisions with extreme prejudice. I'm all about the client.

Are we about to hear Fabio workforce tales?!
PREVIOUS REPLY QUOTE
 
Who worse, a boss or a client? by Fussbett 10/27/2006, 1:26am PDT NEW
    Re: Who worse, a boss or a client? by Mr. 3000 and his blob 11/26/2006, 12:55pm PST NEW
    followups by Flavio 12/09/2006, 3:40pm PST NEW
        Re: followups by Fussbett 12/09/2006, 4:33pm PST NEW
 
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