I joined that Gamestop rewards thing last fall. Mainly because my Xbox magazine sub was running out and it was much cheaper to join Gamestop for 15 dollars and get Game Informer. I figured the other stuff was just a bonus on top of the magazine. You get discounts and 2 for 1 offers and you earn points you can spend on junk like earning tickets at skee ball. What you don’t get? Customer support.

The first problem I had was after signing in to the rewards website and linking it to my normal gamestop website account, I could no longer log in to either website. The rewards site would just do nothing, the GS site would tell my email is not in a valid format. I kept thinking this was a temporary problem and would go away. It went on for weeks. Throughout this time I was trying to reset my login info but the emails would never show up. I searched the internets and other people had the same problem. They simply created new accounts. But if I did that I wouldn’t be able to earn my valuable rewards that were tied to my account. So I broke down and wrote them. I wrote the rewards site customer support and they sent me back this…

Dear Jason,

Thank you for contacting PowerUpRewards.com.

We believe that reason that you are experiencing this error is due to the fact that you are accessing our website through an outdated, incompatible, or a beta version of a browser. We would advise making sure that you are accessing the site through a PC or MAC, and to be sure that your browser is fully up to date and is not a beta version of the browser. If you continue to experience this error please respond back with the following information:

Unfortunately we do not have access to your password, nor do we have the ability to change it for you. We apologize for any inconvenience this may have caused. We have sent you another password reset request to your email. Please allow 24 hours for this request to arrive. Please do not request another password reset request from the website as this will reset the wait time and disable the previous request. Please note that your new password must be at least 6 alphanumeric characters long and must have at least one (1) letter and one (1) number in it. Please be sure to check your spam/junk mail folder if it is not in your inbox.

If you have requested the password reset email multiple times and have not received it we would suggest adding gsnews@gamestop-email.com to your safe sender/contact list to ensure delivery.

If you have additional questions, we are here for you. You can respond to this email, or if you prefer to speak to someone directly, you can reach us 7 days a week 8am ? 8pm at 800-883-8895.

Now I’m already annoyed. An old browser? Make sure I use a PC or a Mac computer as if what, I’m using a computer from Mars? I responded and said everything was up to date, I tried on three different browsers on two different computers. I never got another response.

So I emailed the support for the main gamestop site instead. Several times. No response. So I started hammering their twitter instead. Lo and behold I check my email and suddenly I have an inbox filled to the tippy top with ALL the password reset emails over the past few weeks. It sure seemed like somebody some weird found a problem, fixed it and opened up the floodgates. I could log in now, everything was good. A few days later, with everything working fine now, somebody from Gamestop finally responded to my emails.

Now flash forward in time with me to the past few weeks. I finally decided to use all these points I’ve built up to buy myself a nice new hat. But when I try to order it it takes me to a page that says “Redemption of reward was unsuccessful and no points were deducted.” Oh for the love of… So I try to order something else instead. Same thing happens. Over the next few days I try to order the hat. Doesn’t work. Try to order other stuff, doesn’t work. So once more into the breach I write up my problem and send it to CS. I get this email back. See if this seems familiar…

Dear Jason,

Thank you for contacting PowerUp Rewards.

We apologize for any inconvenience this may have caused you. We believe that reason that you are experiencing this error is due to the fact that you are accessing our website through an outdated, incompatible, or a beta version of a browser. We would advise making sure that you are accessing the site through a PC or MAC, and to be sure that your browser is fully up to date and is not a beta version of the browser.

If you have additional questions, we are here for you. You can respond to this email, or if you prefer to speak to someone directly, you can reach us 7 days a week 8am ? 8pm at 800-883-8895.

I can not put into words how angry this made me. Is this what they send every single person who has a problem? This is enraging.

So I responded with this…

Are you serious? The last time I contacted you was because my password didn’t work and you sent me this exact same canned non-helpful response that had NOTHING to do with the problem. No you send the exact same thing AGAIN?? This is infuriating. Did you even bother to read my issue? How could this possible help me in any way?

I have tried two computers and 4 different browsers. As expected the same issue happens on all of them. So can we now move past this moronic step and get to actually attempting to solve my problem this time?

I have gotten no response and no hat.

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lethargic